Starting with the Australian market, we conducted a comprehensive three phase fieldwork program (qual / quant / qual including online bulletin boards to understand the broad needs of the market, a n=4,000 independent sample online survey and finally deep dive focus groups into four target segments to brings these to life.

Importantly, 50% or more of the focus of the program was in the activation; reporting, workshops, segment profile passports and Australian playbook. We also delivered a segmentation slotting model to map the segments back to the almost 3M existing customers on the Zip CRM. This was aided through conducting an identical online survey of n=2,100 Zip customers from the Zip customer base. This sample was not used to identify the segments to avoid skewing the market based outcomes, however provided greater insight given the depth of financial data available on their CRM.