The creative industries are defined by myriad approaches, theories and practices. Our digitised age of disruption has encouraged us to readjust those ways of working, the effect of which has made creativity – in all its forms – more exciting, dynamic and challenging than ever.
The best work thrives on such uncertainty, fuelled by empowering technological changes that enable us to produce brilliant advertising that inspires, connects more deeply to disparate audiences and influences behaviour.
But what do we really mean by great advertising? What is the essence of creativity in this disruptive new world?
Back in 2002, one of the key strategic thinkers of his era, Mike Hall, sought to provide a set of beliefs that defined the most influential creative ideas. The aim of his Shared Beliefs publication was to reveal the essential elements of how ‘great advertising can not only build a brand but transform its fortunes’. The indispensable principles of the industry’s finest brains.
Because creative businesses have undergone such profound changes, we decided to revisit the principles and embark on a similar process – to ask the most forward-thinking talents what they now believe are the key ingredients for great advertising. What really matters – and will matter.
The most fascinating aspect of this updating process is how many of Mike’s beliefs remain as valid today. It doesn’t matter how much we utilise artificial intelligence, virtual reality and big data; some things are reassuringly familiar.
Certainly, the beliefs have had to be adapted and tweaked to fit our age, yet their continued relevance shows that the past still shapes our future. We’re forever being seduced into worshipping all things ‘new’, without considering whether that means ‘better’.
New approaches, technologies and ideas are transformative and you’ll find those insights within these pages. What this new edition of Shared Beliefs shows is that, despite our new abilities, what was true before is often still true today. Sometimes even more true.
Start with an end in mind but don’t worry about how you get there
Let’s start with the most basic principle of all. We’re all in business. Whatever your role, the best advertising doesn’t just change how people think; it has to get someone to do something. By not considering such outcomes, creativity becomes meaningless. It doesn’t matter how much coverage you get, advertising has to improve the bottom line.
We may have been liberated by technology to devise multiple messages but we still need the ‘clear vision and focus’ that was one of the original shared beliefs. Every activity should start with a specific end in mind. The business outcome.
People’s responses to our work must constantly be intertwined with that commercial sensibility. How we get there – in terms of the multiple capabilities we now possess – has never been more exciting. There’s no end to where the advertising can take you. But the goal has to be to positively influence behaviours. To get people to do something.
People are inundated with so many marketing messages that it’s convenient to plan multiple ends and multiple business strategies. That way disaster lies. If you’re not focused on the end you want to achieve, you won’t be focused on your audience and what it wants from your brand. Having an end in mind means no matter how circuitous the route to get there, the journey will be a profitable one.
Creatively, you don’t have to know exactly the end point for a specific campaign. That’s something you might shape, learn and express in different ways and on different channels. Advertising isn’t a mechanistic process but a voyage of discovery, in which you don’t know for sure who’s going to engage and how, and whether behaviours will be changed.
If you start with many business ends in mind you’re not being clear enough. Ultimately brands are there to help consumers define choice, and if you’re confused about choices you want them to make and what business you’re trying to build, reach will suffer.
Be purposeful. Instead of talking about values, live them
A brand needs to have a purpose. The organisation needs a reason for being, and to deliver on that through the way it operates and the advertising it creates.
It needs to exist beyond the confines of its core offer, seeking social goals and reaching for lofty ideals that don’t rely on PR vacuity. Demonstrating on multiple touchpoints a reason for pursuing such aspirations no matter the P&L imperatives. Making a difference that matters.
Few have expressed this better than Unilever, combining a genius for FMCG business with leadership in demonstrating genuine responsibility for our planet. Its brands proactively display these core values in a meaningful – and authentic – way that connects with audiences.
And the more demanding consumers have become, the more adept they are at spotting and calling out fake integrity. So ideas and beliefs need to permeate right through an organisation, not just its marketing department.
Such values become a brand’s North Star, influencing every decision. And the glue that binds it all is creativity. Differentiated not generic, purposeful not bland. People make up their minds very quickly about brands and they don’t truly absorb all the detail you want them to. But if brands live those values rather than simply talk about them, stronger connections are made.
Societal shifts, propelled by younger generations who seek meaning beyond creativity, have led to the need for a brand’s unique truth to be entwined with its values. If brands want to matter they must figure out what makes the consumer tick and then bring that to life within an emotionally-charged and distinctive cause.
Get real, celebrate difference
Today, the best creativity and brands don’t just think and act differently, as one of the original Shared Beliefs stated, but reflect and celebrate cultural differences. Because to matter to someone, you must show that you really know them.
Advertising needs to portray people’s lives with an honesty that perhaps wasn’t such an imperative in the past. Consumers don’t buy the aspirational dream in the way they used to, nor do they accept old-fashioned stereotypes. The balance has shifted. People want you to come to them, which means the realities of our target audiences are more important than ever.
If creative ideas are to forge a closer bond with consumers, then we need to try harder and get more real, up close and personal. If anything, advertising can help make people feel as though they belong because we recognise, through content, values which we ourselves adhere to.
So it’s vital we get out there and seek more authentic stories that enable us to hold up a mirror to people’s real lives, to understand their identities and tribes more completely. To escape the product-centric worlds we live in and paint a more holistic picture of cultural need-states.
There are two key ways of celebrating such difference. First, ensure that the creative talent in teams is multi-dimensional in terms of sex, ethnicity, age and background. And, second, produce advertising that seeks to appeal to and connect with the realities of a diverse audience, avoiding cliché.
Society has taken giant strides in past years to correct past mistakes, providing more equal opportunities. Those advances inspire creativity because diversity of thought is the rocket-fuel it needs. That gets us closer to more truthfully reflecting real people’s lives and dreams through the brand story. In advertising, difference is worth celebrating.
Data helps you have better conversations
The mark of great creativity today is how successfully advertising builds connections through the intelligent analysis of big data. Embracing big data, instead of fearing it, can transform the effectiveness of our messages, allow more truthful interactions between consumer and brand, and fulfil people’s desire to be invited into the brand’s ecosystem.
Data enables us to talk to the right people in more personal ways because it helps us to understand them better. Which, in turn, helps us to create advertising that builds more empathetic and empowering connections. Data is what helps us to get closer to people, and it can enable advertising to do the same.
Perhaps advertising is too constrictive a word in this data-fuelled and more informed digital era. In many ways, advertising should feel more like conversations. Not everybody
wants to have an ongoing dialogue about every brand they buy but if you’re not prepared to have a two- way relationship with your audience, you’re failing in your advertising.
Perpetual disruption means advertising represents lots of things to different groups of people, and at its heart sits data. From visual clicks and hits to viral conversations that jump between channels and formats – data enables us to get closer to audiences.
Perpetual disruption means advertising represents lots of things to different groups of people, and at its heart sits data. From visual clicks and hits to viral conversations that jump between channels and formats – data enables us to get closer to audiences.
Multi-minded ideas build multi-minded relationships
Instead of the single-minded proposition of the past, we’re now able to allow people to have their own relationships with the brand. It’s not one idea controlled by the brand but multiple ideas which connect and interact in different ways, that can’t (and shouldn’t) be entirely controlled.
That’s the challenge of creativity. To plan, measure and master the effective delivery of different kinds of messages. Thus, today’s advertising is about these connections, rather than silos of communication.
We talk enthusiastically about multi-minded ideas hosted on different platforms but sometimes neglect to consider how these ideas flex and morph, how they connect. The craft of what we now do entails multiple relationships and approaches that Mike, in his original Shared Beliefs, couldn’t have anticipated. Now, good advertising is interlinked.
Advertisers need to be adept at reacting to changing behaviours and responses, learning how to take advantage of the way consumers navigate different media by offering multiple messages.
Consider how, until a few years ago, the concept of dual-screen consumers didn’t exist. Now people watch TV with one eye and hand on their smartphone. One message for one channel needs to interact with another on a different channel. They’re not separate anymore, they trigger actions and behaviours on each other.
And in health, a medicine matters not just to the patient but their family, their working lives, the doctor and hospital, the system and finances. Every piece of information is relevant and can be part of a multi-minded package of creative ideas.
Technology enables consumers to engage with advertising in myriad ways. Our aim is to influence those behaviours in multiple ways. And the best advertising does.
Be distinctive
In this crowded world in which consumers are being bombarded with sensory overload, the first job of advertising is to get seen.
Mike was – and is – right. Brands ‘need to be different to be noticed’. In such a competitive and fast-moving world, short-term tactics won’t easily build sustainable brands. It’s uniqueness that helps you to stand out.
However, being different in advertising isn’t good enough. Now you must be distinctive first. That’s the means by which brands can engender stronger loyalties, providing memorable triggers that more immediately connect with an audience.
Advances in science have given us a greater understanding of how the brain works. We now know that the initial response to advertising is unconscious sensing, recognition and emotion. The Ehrenberg-Bass Institute for Marketing Science has subsequently provided irrefutable evidence of this as a factor in driving growth.
So advertising must use distinctive assets – that unique sticky glue – to trigger familiar memories. The Cadbury’s purple or the black and white of Guinness. Desirable, recognisable and ownable triggers that provide immediate brand cut-through.
And in this landscape, creativity becomes more essential to identifying who a company is, what makes it different and how it appeals to different people’s motivations.
If we want people to do something, they need to feel something
Consumers’ tastes are increasingly fickle but their emotions are reassuringly familiar. Thus, the emotional bonds brands need to forge with loyal and new customers have become more of an imperative with the mass proliferation of channels and competitors. We anticipate something, we talk about it, we celebrate it … and we feel it.
The undeniable scientific and business evidence is there. The more we have come to understand the brain, the more we appreciate how emotion has such a powerful effect on behaviour.
This is the new context for advertising – feeling as much as buying, the former influencing the latter. A sense of belonging, that creative advertising with emotional power can engender.
Most responses to any communication are primarily emotional. Clients need to understand why hearts are a more attractive proposition than minds. Our emotional brain operates five times faster than our rational one. Emotions drive purchase decisions. Don’t make someone think about how fast your car can go or how soft the leather is. They’re great attributes but secondary to what makes great advertising. Safety, security, excitement, adventure and other emotional attributes are what influence people.
If you want to truly stand out, not only do you need to pick emotional territory that your consumer can bond with, you need to pick an attribute your competitive set doesn’t also own.
Today, consumers are more sceptical and less loyal. So brands must give customers reasons to stay, not reasons to leave. Appealing to emotions is often the most effective way of doing so.
Don’t forget what it means to be human
All creativity, especially advertising, requires us to embark on a learning journey. Machines can only take us some of the way there. For the rest, we need to watch, observe, immerse and look for those unexpected nuggets of truth. In short, get out into the real world. Talk to people, not just screens of ones and zeros.
It’s the great irony of our digital age. As we’ve become more dependent on powerful tools to understand customers and their motivations, so the most insightful connection of all has been weakened. We’re forgetting what it means to be human.
Technology enables us to analyse people, emotions and motivations more deeply but analysis doesn’t always translate into knowledge. And if we’re to matter to someone – if our advertising is to matter to them – we need to show we really know them.
True empathy is a vital driver of a brilliantly instinctive and creative business, empathy that blends the best of human and machine learning. Machines clearly drive a dialogue that enables us to uncover truths that drive advertising messages. However, human subtleties and nuances need to be unpicked from the raw data, which algorithms and artificial intelligence cannot provide.
We need to forge deeper emotional connections. Technology can get us part of the way there but it can’t replace our own human instincts.
Unpredictability is the lifeblood of creativity
In Mike’s original Shared Beliefs he was clear about the importance of advertising as an investment. That’s how brands ‘reach a threshold of impact’, he wrote. In the fail-fast digital age, that philosophy needs adapting – the more disruption there is, the more brands have to take risks and provoke.
Since one size does not fit all, experimentation that defies expectations becomes essential. Such has been the proliferation of channels as we scramble for a microsecond of people’s attention, that advertising today needs to be unpredictable, incongruous even, to help people step away from the familiar and see things with fresh eyes.
Everyone needs to behave like a disruptor, even if they’re a legacy brand. After all, the best advertising has always been interruptive of people’s lives, stopped them from doing what they were doing in the first place – watching TV or reading a newspaper. The concept hasn’t changed, only the ability to do so.
Economic pressures make clients nervous but risk can be minimised with data-enriched homework. Accurate real-time measurements mean we know customers better than ever. And technology enables us to test and learn with remarkable speed and accuracy, developing those learnings at scale.
The best advertising is often the result of being at our boldest, a trait all the more valuable in an age when people have less time to give to advertising content. Pack up the safety net, avoid the comfort zone, arm yourselves with insightful data and take a mischievous leap of faith.
Creativity needs investment – an investment in risk.
Keep more fingers on more pulses if you want to connect meaningfully
The majority of those familiar with the original Shared Beliefs say the same thing: ‘Many of these are true but even more so’. In particular, Mike’s suggestion that you need to keep your finger on the pulse if creative ideas are to have currency and ensure brand longevity.
Yet in our post-digital arenas, you need several fingers on different pulses to work out which cultures to operate in, which creative journeys to take and how to react quickly to shifting trends. After all, such rapid change demands rapid response.
Keeping a finger on the pulse means connecting in a meaningful, emotional way so it’s vital to embed yourself into consumers’ real worlds, with an eye on the fringes. Creative ideas are no longer just competing with other advertising. They’re competing with mountains of other stuff – memes, likes, shares and clicks. It’s a problem and an opportunity. Most brands would love to tap into and flourish within those cultures, so understanding them becomes crucial.
That richness is important because culture can sometimes prove to be ephemeral. Today, trends aren’t even trends, they’re blips. Brands can grow dangerously thin trying to latch onto them without understanding whether they’re the right fit. The real magic lies in the emotional core of cultures – why do people care, what is the nature of the connections being made within these cultures?
Sometimes the question to ask is not which culture should we be connected with but which part of that culture do we want to operate in. Using creativity to change the future means that we need to be a part of people’s real lives.
Use the new toys when you know how you want them to work
Don’t be distracted by the shiny toys if they don’t obviously fit with the brand’s strategy, identity and messaging. Consider how they may serve the brand rather than the other way around. Augmented and virtual realities, digital experiences, even the creation of bespoke apps – don’t build all of these and more into advertising campaigns unless they truly add something.
In our dash for new digital developments, we’re sometimes too hasty in discarding practices that made advertising successful in the first place. Just because there are a hundred different ways of reaching people, doesn’t mean anybody’s paying attention.
Equally, targeting because it’s possible may not always build a brand. If you’re in a big market, it pays to advertise to everybody because if you only talk to people using your brand, you’re talking to a declining base. Reach drives growth.
Every generation discards methods the previous lived by. But in our digital age there’s a danger of throwing the baby out with the bathwater. Brands are too easily seduced by chasing, for instance, content virality, that they neglect to build using traditional, emotionally-led, creative channels. The fundamentals of understanding why advertising works and how to apply those factors to the new world are even more vital.
There has always been a laudable desire to stay on trend. It’s the essence of creativity and the key to attracting new audiences. But sometimes these vast new canvases that enable fresh creative expressions distract from the brand’s core task.
Instead of figuring out ‘How do we make our brand come to life in this new thing?’ we ask ‘What do we do with the new thing?’ And therein lies the disconnect.
When a story is personalised, it becomes more impactful
Data may help us to get closer to the people we want to talk to, but if we want to create more meaningful connections, we need to use that information to get really personal.
In Mike’s original book, one of his beliefs – which still holds true – was not to patronise your audience. Talking down to people will damage the brand. However, to build long-term loyalty now, we’ve gone from no patronising to more personalising.
Brands need to interpret the data to show that they truly know their multiple audiences. To entertain, entice and captivate them by displaying content that reflects what individuals want – what they really want. Show people that you know them.
It’s not easy to entertain in such a personalised manner because the plethora of content is overwhelming and attention spans increasingly short. It’s why creativity is so essential – cute dogs snowploughing down a roof because you know someone likes dogs doesn’t cut it anymore. If we’re going to interrupt people with advertising or ask for their time then we’ve got to earn the right to it.
Personalisation – creating content that’s genuinely useful – is one of the most effective ways of doing that. It’s a work in progress but personalising advertising will make brands more at-one with an audience.
For messages to be enduring, to carry weight on different platforms and among different audiences, they need to appeal to our sense of identity, fun and craving for information. They should also aim to create a deeper personalised understanding. It’s a tactic of particular value among commercially-savvy audiences who insist they aren’t engaged with or seduced by advertising, no matter how compelling.
Truthful, funny and useful make a difference – especially if it appeals on an individual level.
The centre’s gone. Media is at the beginning, middle and end
What was true yesterday is often even more true today. Few of the original Shared Beliefs demonstrates this as potently as the need for media to be ‘at the centre and not at the end’.
Creativity is indeed the crux of modern advertising but it has shifted further – it’s the beginning, middle and end. The scaffolding, the bricks and mortar, the front door and key. Omni-channel launching points have made advertising much more personal, ubiquitous and fluid, particularly because different platforms behave so differently.
The chaotic fluidity of today’s digitised and disrupted market means each phase of a campaign requires a reassessment of who the audience is, what their desires are, how, where and why they will engage with a brand, what assets are most valuable and to whom. Not just to create something for launch but pre-launch, testing promoted posts on social media channels, for instance.
The canvas upon which creatives express themselves is in play from the very beginning, adapted with greater specificity throughout according to the channel, need and audience. Building the communications structure is important even before the creative agency gets briefed.
Never has there been such a proliferation of media, which means that never has there been a greater need to be media-thinkers at all stages of the process. To make the most of the myriad channels and connections, integrating disparate elements more effectively than was perhaps done in the past, tailoring messages to more specific contexts, and understanding with clarity how different channels can propel your advertising.
Fluid dialogues beat planned monologues
It’s no longer just the creative idea that can transform brands but the way that idea is expressed, in what tone and on which channels, how frequently and how loudly. The digital outlets, be they Snapchat, Instagram and any of those we’re yet to experience, compel us to figure out how to use them, what their role is in the brand and how they fit together.
It’s no longer just the creative idea that can transform brands but the way that idea is expressed, in what tone and on which channels, how frequently and how loudly. The digital outlets, be they Snapchat, Instagram and any of those we’re yet to experience, compel us to figure out how to use them, what their role is in the brand and how they fit together.
So the need to consider how integrated ideas connect and different communications fluidly integrate across different channels is greater. Having campaigns which are seen by people not necessarily in the centre of your target audience is easier. Technology allows us to creatively build a fame that goes beyond those you thought you wanted to talk to, finding rhythms and rituals of more disparate groupings.
The model is changing from the traditional one where broadcast was king. The creative and strategic tasks were to find the single most unifying motivator across the maximum number of people. Today, the tendency is to tell people about the utility that is most applicable to them, to help motivate their desires and feelings through personalisation. Identifying a type of response, rather than just the type of audience.
Ideas are no longer singular, the best are organic and mean different things to different people. Now, conversations beat campaigns.
People want to participate, so follow and be followed
The best websites let you interact and encourage you to participate. You can learn, buy, recommend or post something, seek advice, connect to others, stream, share, measure and click in countless directions. Apple is a superb proponent of this. Interactivity runs through everything it does because inviting people in and giving them things to do increases media value.
In much the same way, greater brand influence comes from inviting participation. If you’re not prepared to have conversations you’ll lose your audience. Ideas are fluid. They are multi-stranded, constantly growing and changing. And sometimes that idea is only the start of the execution, the beginning of a dialogue.
Because advertising is no longer simply a one-way transmission – it’s often an action to which consumers are able to respond within interactive arenas. Good advertising is something that’s worth sharing with others, that consumers feel they can participate in, talk about, build a conversation or a movement around.
And the communications work both ways – consumers want brands to follow them as much as brands want consumers’ attention. There is a huge demand for brands to ‘notice’ people, so that they are not just lifestyle accessories but identity accessories.
By ceding control over how a story is told, brands can be seen as more authentic, enabling messages to reach more disparate audiences and developing a closer understanding of consumers and their desires. Such tactics allow consumers to live out their identities within and at the edges of your brand.
Don’t fear the inability to control what creative ideas become once barriers have been torn down. Instead, allow self-expression and provide an even more powerful form of storytelling, whose value lies not in creativity but crowd-meaningfulness.
Planning that enablement strategy is now part of a great advertising campaign and its associated communication experiences. It’s about building relationships and enabling audiences to build momentum in their own ways.
Blend customer experience and communication
In many instances advertising has morphed into brand experience. The relationship between brand and consumer is now built upon utility as much as what’s being sold.
Consumers aren’t as interested in advertising as they were, when there was less noise and fewer distractions and when trust was higher. They understand more clearly that it’s designed to make money and can hastily judge it as shallow. They’re more interested in their own lives, and if they can indulge in useful experiences, that story becomes more compelling. Integrated marketing allows those two stories to run together. And great advertising can blur the line further when the work is so engaging people want to experience it.
A brand needs to focus not just on consumers’ values but how they might like to spend their time and the emotional reactions that can invoke. In such a way, a brand story can both reflect and nurture a customer’s life, getting their attention by providing useful experiences.
The sense of belonging, the experience and channel on which you have it, is as important as the message. Today, advertising is about more than the ad – great ideas no longer make a distinction between customer experience and communication. Mike knew that in the original Shared Beliefs, when he wrote ‘the idea is only the start of the execution’.
Today, that execution inevitably involves experiences. Not just the usefulness of an app or website but whether it entertains in a 3-D way – psychologically, physically and emotionally. Because stimulating, sharing and inviting creative participation increases impact. The aim is to engage different audiences with different kinds of content that provide an experience.
And in different channels because they all have their individual strengths. Brand messaging needs to resemble a tapestry of interconnected weaves, all doing different things according to the channel.
The best advertising has humans and machines working in harmony
Creativity has always been under threat. In our digital world, that threat is more overt: data is the wolf at the door and creativity is being torn apart. The answer is for the two to work together – creativity and delivery, creative people and the data. That’s where the power to motivate lies.
We think of design and technology as being complementary approaches when it comes to engineering. Tesla, for instance, is the ultimate combination of the two. So why in our world are they often pitched as enemies?
An over-reliance on data is not a weakness unless it creates too much automation. Data enables understanding and that leads to stronger brandconsumer relationships, which leads to a firmer foundation for smarter creativity. The two do not supplant one another, they’re not enemies.
The pendulum has begun to swing because the data we have is increasingly more holistic. It’s no longer simply about targeting. Where’s the need for creative persuasion, goes the argument, if the knowledge already exists? Repetition and boredom are the inevitable consequences … as is ad-blocking.
Creative people insist it’s all about the idea while data-acolytes say forget the idea, we can target by mood, lifestyle and behaviour. The further away these two camps gravitate from the centre-line, the less effective the advertising. The best meets in the middle, recognising that duality.
High-street fashion chain Uniqlo demonstrated this perfectly. It ran an advertising campaign asking users to nominate which of dozens of its items should be reduced in price. The one that Twitter users most nominated would win. As the multiplier went into overdrive, the creatives slapped themselves on the back while the data teams salivated at the sharing capacity of the online world. Both agendas relied on and fuelled each other.
Great advertising needs great teams
Communications is more of a team sport than ever which means all great advertising, as Mike would have it, is not simply about having a great client. It’s about having a great and diverse team.
Creating an ecosystem of the right talents, skill sets and specialisms has become an integral part of the strategy. If technology has taught us anything it’s that we can’t do everything by ourselves. The complexities of modern communications mean advertising has become more of a team sport because no one person knows the answer anymore.
Which means unleashing our entrepreneurial instincts. Not just internally. As an industry, the beliefs Mike outlined are now shared among a broader range of self-interested groups, so great advertising today is more likely to look like a partnership – with a designer, a cause or a social platform.
In such a complex world, it’s imperative you learn how to play nice on the team. Of course, the first partner you need is your client. Because marketing changes so dynamically, unless you’re joined at the hip you’re not going to make effective change.
Equally, partnering with smaller and more innovative companies with fewer rules and processes can reap dividends. Advertising can benefit from the input of technology companies who seek different kinds of solutions. Everything is a medium, everything can become a media channel.
Creativity stems from the team of people behind an ad, an idea, an organisation. The best advertising comes from great, diverse teams, from alternative backgrounds with divergent motivations and perspectives.
That’s when the magic happens, when advertising is created that is relevant, has resonance, and is created in the right context, for different audiences with different values and on different formats.
Thank you to all of those across the world who have helped to contribute, including:
- Paul Bainsfair, Director General, IPA
- Phil Bartlett, Managing Director, CDM London
- Christie Bishop, General Manager & North American Strategy Director, Spark44
- Karen Blackett OBE, Chairwoman, Mediacom UK
- Tracey Brader, Managing Partner, DDB Remedy
- Dom Boyd, Chief Strategy Officer, Publicis
- Sharon Callahan, CEO, TBWA\WorldHealth
- Wendy Clark, Global President/CEO, DDB Worldwide
- Buster Dover, General Manager, MullenLowe London
- Lisa Clunie, Co-Founder & CEO,
- Joan Richard Eyre CBE, Chairman of the Board at IAB UK; Next 15; Media Trust
- Lauren Glazer, Principal & Chief Engagement Officer, Batten & Company, BBDO North America
- Gerry Graf, CCO & Founder, Barton F. Graf
- Mark Holden, Worldwide Strategy & Planning Director, PHD Media
- Jonathan Isaacs, CCO, TBWA\WorldHealth & TBWA\ Health Collective
- Matt Jarvis, Partner & CEO, 72andSunny
- Margaret Johnson, CCO & Partner, Goodby, Silverstein & Partners
- Marla Kaplowitz, President & CEO, 4A’s
- Joyce Kelso, Associate Director Marketing, IPA
- Tracey Lovatt, CEO, Batten & Company, BBDO North America
- David Lubars, Chairman & CCO, BBDO Worldwide
- Alice McGinn, Strategy Director, Lucky Generals
- Tom Morton, SVP, US Head of Strategy, R/GA
- Oke Müller, VP, Head of Franchise Planning & Consumers Insights, Activision
- Ian Pearman, President, Asia, TBWA\Worldwide
- Meabh Quoirin, Co-Owner & CEO, Foresight Factory
- Jaime Robinson, Co-Founder & CCO,
- Joan Mollie Rosen, EVP Agency Relations & Membership, 4A’s
- Hazel Soanes, Managing Partner, DDB Remedy
- Peter Souter, Chairman & CCO, TBWA\London
- Benny Thomas, Chief Strategy Officer, Barrie D’Rozario DiLorenzo
