Our market research showed that while people believed the cereal was healthy and good for you, their emotional intimacy with the brand had declined. We used implicit testing to dig deeper. We found that while explicitly people believed the brand was for everyone and healthy, implicitly they believed the brand was for obsessive dieters who were lonely and introverted. There was no sense of fun, warmth, or optimism associated with the brand.
Our distinctive asset test showed that those most positive towards the brand also associated the brand with the colour red and a girl in a red dress. Those less engaged were also less likely to identify these assets.
We recommended that the brand focus less on the girl in the red dress on her own, but instead show her in a social setting. We also suggested that any communication focused more on the emotional ‘pay off’ of looking great whilst amongst friends. This we said would help rebuild a strong emotional connection on a new footing. We also suggested that they use the colour red and the dress mode consistently as a brand identifier.